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In the current competitive scenario, business communication is a part of the strategic activities of a company and must therefore be managed with the same attention dedicated to the production or commercial processes of company business.

Building a market strategy around the client as a central figure requires the company to cater for all the needs and expectations within the business relationship established or to be established, thereby upgrading the relationship with the client and permitting more effective communication. This means attending in the best possible way to principles of clarity, precision, promptness, continuity, client interests and correctness of diffusion.

BCPortal®, is the framework solution of ebilling S.p.A., able to provide companies with the chance of a new approach to Business Communication, enabling them to focus on strategic objectives such as the increase in client satisfaction, conduction of market surveys, conduction of statistic assessments, innovation of the service component of a product, introduction of continuous upgrading in the communication language, improvement of client relations.

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Thanks to the adoption of BCPortal® the company can achieve benefits of an economic, operative and technological nature in business communication processes.

Its strong points are:

  • the diversification of communication channels, overcoming the barriers consisting of proprietary and non-integrated applications, through more developed process models;
  • the ability to provide the client with the perception of personal communication while at the same time supporting massive document issuing and the benefits of economies of scale;
  • the use of a functional model able to cater for the requirements of complex environments in which a significant value is represented by the use of standard low-cost integration technologies and high scalability.

The solution also makes it possible to obtain a broad range of benefits:

  • coordination of cooperative design and document generation processes;
  • minimum Lead Time in developing and servicing the document generation applications
  • document archiving and substitutive filing integrated with production processes;
  • operating cost cuts;
  • optimisation of production and mail distribution logics;
  • integration of multiple data sources distinguished by heterogeneous formats;
  • production of different documentary output formats in native mode;
  • integration with paper transformation industry processes;
  • support of advanced business logics for the diversification of communications according to recipient profiles;
  • management of the multi-channel, mail or electronic delivery of the single communications;
  • independence of service from volumes, scalable production capacities for large volumes and for small on-demand and real-time lots;
  • auditing & tracking of the phases making up the business communication process;
  • filing of produced documents, including for tax purposes, in accordance with the law.